How does the video credit system work?
The following only applies to you if you're on our Personal Plan. If you want to upgrade to unlimited videos, you can upgrade your plan from the billing dashboard inside your Breakout Clips account.
What counts as a video credit?
We won't deduct any credits until you download your video.
The good news is that you're able to preview your video before downloading to make sure it's perfect. 🙌
This means you can render your video, see how it looks, and choose to edit it if you need to (without using any credits). When you're happy with how it looks, you can download it and a download credit will be deducted.
Quick Summary
- Preview Before Downloading: You can render and preview your video to ensure it’s perfect. No credits are deducted during this step.
- Edit Before Downloading: Spot a mistake? Click "Edit" (before downloading) and re-render your video. Not credits will be deducted because you didn't download the video yet.
- Download Once You’re Happy: When you’re satisfied with your video, downloading it will deduct 1 credit from your balance.
- Accidental Downloads: Don’t worry if you download the same video multiple times - it only uses 1 credit.
- Edited Versions: If you make changes after downloading and decide to download the updated version, that will count as an additional credit because it’s a different video.
Frequently Asked Questions
What is a 'download'?
We have multiple ways you can download your video, so when you perform any of the following it counts as a download and a credit is deducted:
- Click the green "Download" button to download your .mp4 video file.
- When you place the embed video script on your website.
- (Mobile only) Click the "Save to Dropbox" button.
- (Mobile only) When you send your video to your email inbox (learn more).
If I don't use all of my credits in one month, do they carry over to the next month?
Yes, credits do rollover into the next month, which means you can stack your credits.
When the new credits for the month are issued, the previous month's credits will carry over.
If I run out of credits, when does it reset?
Your next batch of credits are issued upon successful payment (every month on your re-bill date).
Can you explain the video credit progress bar?
The credit progress bar counts downwards, not upwards. For example:
- 9/10 credits remaining means you still have 9 video downloads left (only 1 has been used).
- 3/10 credits remaining means you still have 3 video downloads left (7 have been used).
- 2/10 credits remaining means you still have 2 video downloads left (8 have been used).
Have any questions?
If you have any questions, please click the widget in the bottom right corner to contact us.